Returns & Refunds Policy
At AlfaShop.ae, we offer a hassle-free 7-day return policy for all electronic devices provided they are in their original, unopened packaging. Our goal is to ensure complete customer satisfaction with every tech purchase made through our platform.
Initiate Request
Log in to your AlfaShop.ae account and navigate to 'My Orders' to submit a return request or contact our support team via WhatsApp.
Quality Inspection
Our logistics partner will collect the item within 48 hours for a technical inspection to verify the device condition and serial number.
Approval Notification
Once the inspection is complete, you will receive an email notification regarding the approval status of your return based on our policy guidelines.
Refund Processing
Approved refunds are processed back to your original payment method or issued as store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing